| Team Leadership & Supervision | - Supervise, train, and mentor the client service and reception staff to ensure high performance and professionalism.
- Manage staff schedules, assign daily tasks, and conduct regular performance reviews for the client service team.
- Foster a positive, customer-centric team culture that aligns with the organization’s values and goals.
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| Customer Experience & Enrollment | - Oversee the end-to-end enrollment process, ensuring accurate registration, placement testing coordination, and onboarding of new learners.
- Act as the primary point of contact for complex inquiries, escalated complaints, and feedback from learners or their parents, resolving issues promptly and professionally.
- Drive retention and re-enrollment efforts by building strong relationships with clients and communicating course benefits effectively.
- Ensure the reception area is welcoming, organized, and adequately supplied with promotional and informational materials.
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| Administration & Operations | - Maintain and update accurate learner databases, attendance records, and payment systems.
- Oversee cash handling, invoicing, and receipting processes, ensuring compliance with the organization's financial policies.
- Coordinate with the academic department regarding class schedules, room allocations, and teacher availability.
- Assist in organizing open days, promotional events, and other center activities to attract new learners.
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| Reporting & Compliance | - Track and prepare regular reports on enrollment figures, inquiry conversion rates, and customer satisfaction metrics.
- Ensure all client service activities and data handling comply with organizational policies and privacy standards.
- Perform other tasks as assigned by the immediate supervisor.
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