| Leadership & Center Management | - Lead, motivate, and manage teaching staff with the support the academic team.
- Act as the primary representative of the campus, liaising with external partners, community members, and regulatory bodies as needed.
- Conduct regular performance evaluations, identify training needs, and foster a collaborative and professional team culture.
- Organize campus events, internal activities, and promotional initiatives to engage current learners and attract new enrollments.
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| Business Performance | - Develop and execute strategies to meet or exceed campus enrollment and revenue targets.
- Analyze performance data and enrollment trends to make informed operational decisions.
- Work with HR to recruit staff, allocate staff resources, and other staffing requirements in line with the internal policy and procedures
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| Customer Experience & Learner Services | - Handle all aspects of learner services, including onboarding, and overall learner welfare.
- Ensure the highest standards of customer service are maintained across all touchpoints to drive retention and satisfaction.
- Handle and resolve escalated client inquiries, complaints, and feedback promptly and effectively.
- Collaborate closely with the academic department to ensure training programs are delivered to standard and resources are adequately allocated.
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| Facility Operations & Compliance | - Oversee the daily operations of the campus to ensure a safe, well-maintained, and productive learning environment.
- Implement and monitor institutional policies and procedures, ensuring compliance with local health and safety regulations.
- Perform other tasks as assigned by the immediate supervisor.
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