The IT Support officer will provide technical advice and support to company employees throughout the process of identifying and resolving hardware, software, and network issues. In addition, the officer is responsible for providing application support, maintaining IT assets, and ensuring the security of company data and systems.

The IT Support officer plays a supporting role in providing information to management regarding technology needs and providing training to staff to understand the usage of company systems and required levels of data security.

• Install, configure, and maintain computer hardware, operating systems, and applications. Ensure all systems are up to date with the latest patches
• Conduct regular checks on office equipment (printers, scanners, projectors) and arrange for repairs as necessary. 

• Identify the technical issues reported by users and provide immediate troubleshooting support.
• Counsel staff regarding appropriate software usage and best practices for system maintenance.

• Manage and monitor the office network connectivity (LAN/Wi-Fi) to ensure stability and speed. Liaise with internet service providers to resolve outages in a timely manner.
• Troubleshoot network issues and manage access rights to shared drives and company resources.

• Liaise with staff members resolving technical queries and sourcing additional technical solutions as required.
• Provide status updates to users throughout the repair or troubleshooting process.

• Maintain all confidential company data and backup systems in a secure manner as per the relevant policy.
• Maintain and update the database and register of all IT assets, software licenses, and equipment inventory.

• Consult with senior management and external vendors, where necessary, for technical support and advice on procurement and upgrades.

• Represent the IT department in supporting onsite meetings, presentations, and other marketing events requiring technical setup.
• Organize and assist with the rollout of new software or hardware as directed by management. 

• Act responsibly, professionally and with integrity and uphold all company values in all aspects of the role.

• Perform other tasks as reasonably instructed by management.

• A minimum of a bachelor's degree in Computer Science, Information Technology, or a relevant discipline
• Good command of written and spoken English and Khmer.
• A minimum of 1-year professional experience in the IT support sector
• Strong knowledge of Windows/MacOS environments and local network systems
• Good knowledge of common office software (Microsoft 365, Google Workspace, etc.)
• Strong computer skills in hardware diagnostics and software troubleshooting
• Demonstrated enthusiasm for learning and professional development
• Strong commitment to professional integrity and ethical conduct
• Ability to work in a cross-cultural team
• Flexible, responsible, respectful, integrous, accountable, and committed to upholding and reflecting the company values at all times and in all circumstances.
• Willing to abide by all company policies and procedures

• Relevant IT Certifications (e.g., CompTIA A+, Cisco) preferred 
• Experience in customer service and administrative work is preferred